성과급 비율의 차이가 직무수행의 질에 미치는 영향: 실험 연구

초록

This study examined the effects of different percentages of incentive pay on the quality of the performance of a simulated work task when the opportunities for off-task behaviors were available. The independent variable was the percentage of incentive pay. Three percentages of incentive pay were examined: 0%, 10%, and 100%. An alternating treatment design was adopted. The three experimental conditions were randomly alternated for each participant, each experimental condition being administered ten times for the whole experiment. Participants were 4 college students. Participants performed a simulated wok task on the computer that consisted of computer-related activities such as dragging, clicking, and typing. The dependent variables were the number of completed work tasks, error rate, and the time for completing each task. The results indicated that the performance under the 100% incentive condition was higher than that under the 0% and 10% conditions. However, performance under the 0% and 10% conditions did not differ. Also, the percentage of incentives increase the error rate, and there was difference between the 0% and 10% condition. The time for completing each task was shortest under the 100% condition, and there was significant difference between the 10% and 100% condition. The results suggest that individual incentive system have to be adopted cautiously in that it influence on not only the amount of performance but the quality of performance.

키워드