Mediation of Employee Engagement on Symmetrical Internal Communication, Relationship Management, Employee Communication Behaviors, and Retention

초록

The purpose of this study is to examine the mediation effects of employee engagement between employee management efforts (i.e., symmetrical internal communication and employee relationship management) and employee communication behaviors and employee retention. For this purpose, this study collected the data from a survey of 438 randomly selected employees working for a corporation in South Korea. The findings of this research clearly demonstrate: (1) employee/internal communication management is linked with employee engagement; (2) employee engagement enhances supportive employee communication behaviors as well as employee retention. Implications and suggestions for future studies are discussed.