장애인활동지원 바우처 이용자의 선택권이 서비스 질에 미치는 영향

초록

The purpose of this study was to examine the effects of the user’s choice of the voucher system for personal assistance service for the people with disabilities on the quality of services they received. For this, this study conducted survey for the 155 people with disabilities in seven institutions that provided personal assistance services(PAS) by using voucher system. To looking at the relationship between user’s choice and service quality provided, multiple regression analysis was conducted. The results showed that three aspects of user’s choice including the level of choice, involvement in service planning, and adverse selection played an important role in explaining the quality of personal assistance service. That is, the user’s right to choice was an important factor to determine service quality and it is suggested that in order to improve service quality in the voucher system, the choice of users should be guaranteed. Base on the results, several policy and practical implications were suggested.The purpose of this study was to examine the effects of the user’s choice of the voucher system for personal assistance service for the people with disabilities on the quality of services they received. For this, this study conducted survey for the 155 people with disabilities in seven institutions that provided personal assistance services(PAS) by using voucher system. To looking at the relationship between user’s choice and service quality provided, multiple regression analysis was conducted. The results showed that three aspects of user’s choice including the level of choice, involvement in service planning, and adverse selection played an important role in explaining the quality of personal assistance service. That is, the user’s right to choice was an important factor to determine service quality and it is suggested that in order to improve service quality in the voucher system, the choice of users should be guaranteed.

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