물리보안 운영 관리 지표 개발 필요성에 관한 연구

초록

The physical security industry is rapidly evolving from the traditional areas of facility security, convoy security, mechanical security, and personal protection to a technology-driven convergence industry. However, despite the rapid advancement of technological innovation, human intervention is still essential for the final response, further emphasizing the importance of workforce operations and management. Amidst these changes, the efficiency of workforce operations has a significant impact on the reliability and performance of the security system as a whole. This study critically examines how the current physical security management system places excessive emphasis on technology-driven approaches, thereby neglecting the indispensable role and significance of human operations. Such a biased management framework impairs the efficiency of security operations, leading to a decline in overall security management performance. Additionally, an in-depth analysis of five major physical security incidents over the past five years clearly demonstrates the limitations of a technology-centric response in overcoming the fundamental constraints of security systems. Therefore, this study underscores the urgency of developing and implementing standardized management metrics for the systematic evaluation and continuous improvement of human operations, aiming to deepen the understanding of the critical role and impact of human resource operations within physical security systems.

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