조직 내 중간관리자가 인식한 커뮤니케이션과 신뢰 경험: 현상학적 연구

초록

This study explored trust through the communication process with superiors from the perspective of middle managers and analyzed the impact of this experience on subordinates. Through this, it aimed to suggest measures to increase the efficiency of communication within the organization and create a cooperative environment based on trust. To this end, in-depth interviews were conducted with 11 middle managers from various industries based on a phenomenological approach, and Giorgi's (1985) empirical phenomenological analysis method was utilized. The interview data were analyzed focusing on the factors that formed and damaged trust in the communication experience with superiors, and the impact of this experience on subordinates. The results of the analysis showed that middle managers gained motivation and opportunities for growth through positive experiences in communication with superiors, but also experienced confusion and frustration through negative experiences. In particular, clear instructions, positive feedback, consistent attitude, respect, and empathy from superiors had a significant impact on the formation of trust and work performance of middle managers. On the other hand, vague instructions, conflict avoidance, unfair treatment, and lack of communication damaged trust and lowered work motivation. However, middle managers tried to improve their relationships with subordinates by using these negative experiences as a lesson.

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