중국 기업의 정보교환, 공급체인 통합 프로세스와 고객만족 간의 인과관계에 대한 연구

초록

This paper attempts to reveal the relationships among information exchange factors, supply chainintegration process and Business Performance. According to precedent studies, Our study analysed181cases from China companies which adopted a international certification and then developed a structural equation model. As a result of the model test, this empirical study found that informationexchange have a positively significant influence on supply chain integration process factors. Second,inside-relation orientation affects positively on Outsider-relation orientation. Third, supply chainintegration process factors affects positively on business performance. For further study should beconducted for discovering effective practice factors of extended supply chain integration process.

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