라이브 커머스의 왕홍 마케팅이 중국 소비자의 패션상품 구매의도에 미치는 영향 - 왕홍의 특성과 소비자 공동경험의 매개효과를 중심으로 -

초록

Real-time two-way communication has become an important factor in the relationship between consumers and broadcasters in the Live Commerce environment. To clarify, the relationship of the factors, and the effect of Live Commerce’s on consumer purchase intention were examined. In addition, the role of Wanghong, who broadcasts Live Commerce and Co-experience that occurs between consumer and broadcasters influences consumer purchase intention. An online survey method was conducted for 403 subjects in their 20s that were Live Commerce users in Shanghai, Beijing, and Guangzhou, China. The number of final the data used for the analysis was 274 and anlaysis was conducted using SPSS 26.0 program and a Sobel test was employed. Based on the analysis of the data, it was found that Live Commerce’s characteristics consisted of interactivity, security, and Wanghong’s characteristics consisted of honesty, originality, and expertise. Also, it revealed that Co-experience was consisted of responsiveness and vividness. Second, for Live Commerce’s characteristics, the Wanghong’s characteristics, and Co-experience had a positive effect on the consumers’ purchase intention. Third, the Wanghong’s characteristics and vividness, a factor of Co-experience, had significant mediating effects on the relationship between Live Commerce’s characteristics and the consumers’ purchase intention. Finally, responsiveness of Co-experience had a noteworthy mediating effect on the relationship between the interactivity of Live Commerce’s characteristics and the consumers’ purchase intention. This study confirmed the important role of Live Commerce’s characteristics, the Wanghong’s characteristics and Co-experience in relation to the consumers’ purchase intention. In addition, the Wanghong’s characteristics and Co-experience were proposed as a significant mediating factors.

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