사회서비스의 사회품질 탐색을 위한 질적 연구: 공익형 노인일자리 서비스를 중심으로

초록

The purpose of this study is to searching social quality perceived by social service users as public service and to provide high quality service that social service users can more satisfied with. Results of the study are as follows. Upon examining what ‘public responsibility’ is expected by the service provider to improve the quality of life of social service users in order to prescribe the social quality unique to public benefit-type senior job matching service, it was found that social quality had the three properties of universality, protection of rights, and value recognition. The universality is a common denominator of public sector services and jobs for senior citizens. The universality factor represents inclusiveness and social rights of the range of service beneficiaries. The protection of rights factor protects the rights and in terests of social service users who are relatively more vulnerable than the beneficiaries in order to realize social integration and the value of solidarity. Lastly, the value recognition factor was analyzed to represent feeling a sense of benefiting rewards and receiving respect as the activities of the public benefit-type senior job matching service participants are volunteer activities to improve the public benefits of the community. This study has implications for the empirical presentation of the social quality search process of social services, and it can be used as the basic data of the follow-up study.

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