노량진수산시장 고객만족 향상을 위한 조사체계 구축방안

초록

Noryangjin fisheries wholesale market is the largest wholesale seafood market in Seoul and the steady supply of fish is important in meeting consumer demand. Recent expansions (such as discount stores)has changed the fish distribution model and Noryangjin Fisheries Market is developing a new customer-oriented service strategy. In this study, we found the customer satisfaction factors and established a survey system for customer satisfaction for Noryangjin fisheries wholesale market. In addition,the customer satisfaction and loyalty levels are accurately diagnosed through surveys; in addition,the strategic direction of the customer satisfaction of Noryangjin fisheries wholesale market is presented.

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