노인요양시설 요양보호사의 사회적 인식에 대한 주관적 평가가 이직의도에 미치는 영향: 직무만족의 매개효과를 중심으로

초록

Due to poor working conditions such as low wages, negative social recognition, and exposure to violence, care worker shortages and high turnover have become persistent issues in long-term care system. These challenges undermine the continuity of care, disrupt the delivery of specialized services, and ultimately contribute to declining quality of services. Previous studies have suggested that unfavorable social recognition and job satisfaction are closely associated with turnover intention among care workers. While social recognition of care work has been discussed in relation to job satisfaction and speculative assumptions, its direct influence on turnover intention among long-term care workers has not yet been explored. This study aims to investigate the association between perceived satisfaction with social recognition on their occupation and turnover intention among long-term care workers, focusing on whether job satisfaction serves as a mediator or not. Using the Korean National Long-Term Care Survey in 2022, Baron and Kenny’s causal steps approach and the bootstrapping method are performed to verify the effect of job satisfaction as mediator. The findings are as follows. First, greater satisfaction with the social recognition on their occupation was associated with lower turnover intention and higher job satisfaction. Second, both greater perceived social recognition and job satisfaction are significantly associated with lower turnover intention. These findings suggest the necessity of enhancing societal recognition of the value of care work, as well as promoting stable and secure employment conditions for care workers.

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