FM 서비스 표준화를 위한 실태조사에 관한 연구

초록

Facility management (FM) is a profession that encompasses multiple disciplines to ensure functionality of the built environment by integrating people, place, process and technology (IFMA).It is one of the fastest growing specialized fields in the world according to the enlargement and complexization of buildings and the internationalization of business. In accordance with this trend, the International Organization for Standardization (ISO) is actively establishing the international standardization of FM, so it is necessary to prepare for applications and proper responses to it.Therefore, this study investigates the actual conditions of the professional workforce, the characteristics of the facilities, and the management method in the domestic FM industry, in particular, agreements, specifications, and types of FM services covered in ISO 14012. The results of the survey are as follows. First, most people in the domestic FM industry are men and have more than 10 years of career experience. Second, there were many facilities for office use in FM facilities, and the portion of ownership and rental complex facilities were high. Third, most of the companies reported services are of importance. Among them, management services were mainly provided by internal team and technical services were mainly operated by outsourcing. Fourth, in FM, the capability of supplyside depends on the quality of service, so it requires more consistent service provision and costing.The FM international standard plays an important role in such a dimension, and it is necessary to take into account the characteristics and circumstances of the domestic FM service when applying it.

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