골프장 캐디의 자기자비가 감정노동과 대인관계에 미치는 영향

초록

[Purpose] The purpose of this study is to identify the influence of golf caddie's self-compassion on emotional labor and personal relationship. This study conducted a survey on caddies working at domestic golf courses, collected 300 questionnaires, and used 260 of them after excluding 40 unfaithfully answered questionnaires. [Method] The collected data was verified with descriptive statistics, reliability analysis, confirmatory factor analysis, correlation analysis, and multiple regression analysis by using SPSS 25.0 and AMOS 25.0 statistics program. [Result] First, groups with relatively higher age and career showed higher average difference. Second, self-compassion's mindfulness increased the frequency of emotional expression while self-compassion's self-judgment decreased the emotional dissonance. Third, self-compassion's self-judgment enhanced openness, trust, and sense of closeness in personal relationship. Also, self-compassion's self-kindness and mindfulness increased openness, trust, understanding, and sense of closeness. [Conclusion] Golf caddie's self-compassion helped in maintaining a peace of mind and re-interpreting in positive ways in offending situations. Furthermore, as people with high self-compassion are less sensitive to negative feedback, self-compassion had a positive influence on emotional labor and personal relationship.

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