사회복지사는 무슨 일을 하는가?: 사회복지사의 과업과 역할에 대한 지향과 현실

초록

The environment surrounding the social work practice is constantly changing and seeking new tasks and roles for social workers. Under such circumstances, social workers are trying to respond to the demands and needs of welfare professionals in our society. The purpose of this study is to find out what the social workers are doing, how social workers perceive their practice, and how social workers evaluate their actual work, expectation, and importance. A self-administered online survey was conducted for social workers registered in ‘Seoul Association of Social Workers’ and an IPA (Importance-Performance Analysis) analysis was carried out on a total of 841 questionnaires. As a result of the analysis, social workers has relatively high proportion of general administrative tasks, while high expectations of case management, right promotion and environment change, and community organization. They are also more likely to perform works by the organizational instruction or by government and administrative agencies rather than professional autonomous work. Social workers evaluate that they could not produce sufficient results in the field of social work practice, such as advocating for socially disadvantaged groups, strengthening neighborhood communities, alleviating social inequality, and the related work of social action and advocacy. This study not only provides a practical understanding of social workers' practice through the overall process of analysis but also suggests some implications and future tasks of social work field to overcome the confusion surrounding the role of social workers in our society. We hope that this work will help us to find a right direction for social work profession at the time of confusion and changes as present.

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