유아체육지도자들의 감정노동이 감정적 탈진 및 이직의도에 미치는 영향

초록

This survey study of 149 participants from eleven early childhood sports organizations located in Seoul and Gyeonggido investigated how early childhood sports instructors' emotional labor impacts emotional exhaustion and turnover intentions. To achieve this goal, the study was performed in two stages. In the first stage, the frequency, descriptive, and correlation analyses among proposed variables were conducted by SPSS 18.0 version. In the second stage, the confirmatory factor analysis and structural equation modeling were employed to refine questionnaires to improve their psychometric properties and test the proposed hypotheses by Lisrel 8.80 version. Results demonstrated how the emotional labor process among early childhood instructors can influence their well-being and work attitude. Specifically, structural equation analyses indicated that early childhood sports instructors' surface acting and genuine negative expressions had a positive impact on emotional exhaustion while their deep acting and genuine positive expressions had a negative association with emotional exhaustion. Further, emotional exhaustion was found to have positive impact on turnover intention. Limitations and future research directions was discussed.

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