식품산업의 글로벌 인증과 파트너십, 식품품질관리, 고객관계관리 간의 영향관계가 기업의 사업성과에미치는 영향에 관한 연구

초록

This paper attempts to reveal the relationships between partnerships, HACCP management, foodquality management, customer relationship management factors and Business Performance. According toprecedent studies, Our study analysed 149 cases from Korean companies which adopted a HACCP andthen developed a structural equation model. As a result of the model test, this empirical study foundthat partnership have a positively significant influence on food supply chain’s food quality management,customer relationship management and business performance. Second, there was a positive relationshipamong HACCP management, food quality management, customer relationship management and Businessperformance. Last and foremost, customer relationship management affects positively on Businessperformance. For further study should be conducted for discovering effective definite practice factors ofHACCP.

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