공공서비스 표준화에 대한 정부 간 갈등 분석: 텍스트 네트워크 분석을 이용한 서울시와 국토교통부 간 교통카드 표준화 갈등을 중심으로

초록

This study aims at providing policy knowledge which would help both practitioners and academics resolve the intergovernmental policy conflicts in the standardization of transportation card case, between Seoul Metropolitan Government and the Land and Transportation Ministry. Applying text network analysis, this study purposed to 1) discover policy frames of two governments in conflicts, and 2) compare the policy frames of the two governments in order to understand what were differences as well as shared meanings. Through the text network analysis, this study found that the shared policy frame between the two conflicting governments was that 'standardization is a basically tool to achieve public value or to benefit the citizen.' However, these two policy actors were in discordance with which type of standardization as an instrument to accomplish the public value was the most appropriate for the well-being of the citizen. From this result, this study suggests that it would be relatively easier to resolve the intergovernmental conflicts in the case of public service standardization comparing to other types of intergovernmental conflicts such as environmental policy field, because the core policy belief between the conflicting parties was shared but conflicts happened only at the instrument level.

키워드